phoenixsolutionsandwellness.com (the "Site") is owned and operated by Phoenix Solutions & Wellness. Phoenix Solutions & Wellness can be contacted at:
Phoenixsolutionsandwellness@gmail.com
(509) 557-5997
203 2nd Avenue South, Suite 112
Okanogan, WA 98840
Purpose:
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:
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The personal data we will collect
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Use of collected data
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Who has access to the data collected
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The rights of Site users, and
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The Site's cookie policy
This Privacy Policy applies in addition to the terms and conditions of our site.
Consent:
By using our site, users agree that they consent to:
1. The conditions set out in this Privacy Policy, and
2. the collection, use, and retention of the data listed in the Privacy Policy.
How We Use Personal Data:
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
Who we Share Personal Data With:
Employees:
We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buys of this company in the event that we seek to sell the company
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved
You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data
There is no data collected, the website is purely information only, we use a third-party booking service that has its own privacy rules, they do collect some personal information needed to book appointments for Hydration Therapy.
While we take all reasonable precautions to ensure, that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore, we are unable to guarantee the security of user data beyond what is reasonably practical.
Children
We do not knowingly collect or use personal data from children under 18 years of age. If we learn that we have collected personal data from a child under 18 years of age, the personal data will be deleted as soon as possible. If a child under 18 years of age has provided us with personal data, their parent or guardian may contact our privacy officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would liek to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:
Dianna Osborne
Phoenixsolutionsandwellness@gmail.com
(509) 557-5997
203 2nd Ave South
Okanogan, WA 98840
Cookie Policy
A cookie is small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. you can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
We do not use cookies on our Site.
Additional Clauses
All parties utilize the booking link or QR code for Hydration Therapy are using a third-party booking service that has its own privacy rules and regulations. That third party service (Hydreight) is our parent company required for prescriptions and legalities in order to perform the Hydration Therapy Services.
Modifications:
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy, we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Dianna Osborne, at
phoenixsolutionsandwellness@gmail.com
(509) 557-5997
203 2nd Ave South,
Okanogan, WA 98840
Phoenix Solutions Accessibility Statement
Our Commitment to Accessibility
At Phoenix Solutions, we believe wellness should be accessible to everyone. Whether you’re visiting us online or in person, we are committed to providing equal access for all clients, including individuals with disabilities. Our goal is to create a welcoming, calming, and inclusive experience that reflects the heart of our practice.
Standards We Follow
We strive to align our digital and physical spaces with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These standards guide how we design, update, and maintain our website and client resources to support a wide range of abilities and assistive technologies.
Accessibility FeaturesTo support a smooth and inclusive experience, our website and digital materials include:
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Keyboard‑friendly navigation for clients who do not use a mouse
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Text alternatives for images and non‑text content
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Readable, high‑contrast color options inspired by our spa‑calm aesthetic
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Responsive layouts that adapt to phones, tablets, and assistive devices
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Clear headings and structured content to support screen‑reader flow
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Consistent navigation and simple pathways to reduce cognitive load
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Adjustable text size through browser or device settings
Our physical services also prioritize accessibility, including flexible appointment communication options and supportive, client‑centered care.
Known Limitations
We are continuously improving our accessibility efforts. At this time:
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Some older pages or documents may not fully meet WCAG 2.1 AA standards
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Certain third‑party tools (such as scheduling or payment platforms) may have accessibility limitations outside our control
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Occasional formatting inconsistencies may affect screen‑reader interpretation
We are actively working to address these areas and welcome your feedback to help us improve.
Feedback & Contact Information
If you experience an accessibility barrier or need information in an alternative format, we want to hear from you. Your feedback helps us create a more inclusive experience for all Phoenix Solutions clients.
Contact:
Email: Phoenixsolutionsandwellness@gmail.com
Phone: (509) 557-5997
Alternative format requests: send in writing to 336 Omak River Rd, Omak WA 98841
Date of Statement Last updated: July 16, 2026